Our Blog

What’s stopping you from moving right away to the public cloud?

Posted by Claire Pritchard on 30-May-2018 16:08:00

 

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Topics: Interdist Alliances, Distribution, Oracle, Cloud, Compute

What changes are there in TeamViewer 13?

Posted by Claire Pritchard on 23-May-2018 15:43:15

Improved Layout

Incorporating customer feedback along every step of the way
  • Richer user experience with an intuitive UI
  • Direct access to all menus
  • Spontaneous connections from any tab

File Transfer Improvements

Enhancing efficiency and productivity by saving time and clicks
  • “Recently used”: access files and folders you have been working on/in recently
  • “Job Queue”: add any number of files that need to be transferred instead of going one-by-one 

Dashboard Improvements

Offer a richer support via a superior dashboard that captures more!
  • Disk health – Preempt loss of data
  • Serial number, BIOS – Determine warranty and compatibilities, find drivers and replacements
  • Battery State & Uptime – Determine performance

Enhanced Remote Printing

Expanding our reach by supporting
  • One of the largest manufacturers of printers: Hewlett-Packard (HP)
  • MacOS, including cross-platform connections (MacOS <-> Win)
  • Printing in colour 

Computers & Contacts Improvements

Enhanced Performance
  • Login time to C&C reduced
  • Saves time, optimises a metered data connection
Recent Connections
  • Enhances productivity
  • Saves time, Connect and collaborate quicker
Identity provider connection
  • Centralised control of TeamViewer accounts using company email addresses by connecting them to the identity provider you use (e.g. Active Directory, Okta etc.)
  • Allows to define which email addresses can be used for TeamViewer accounts
  • Adds an additional layer of authentication
  • Key requirement for enterprise customers and sensitive industries

Enforced Session Recording

An invaluable feature for security and audit requirements
  • Every session documented
  • Facilitates training, QA, process improvement, SLAs, billing
  • Security and protection of business ensured
  • Deployed centrally from Management Console via TeamViewer policy
  • Users cannot disable recording. All sessions automatically saved to a location of the administrator’s choice

Management Console – Automated Service Case Assignment & Essential Asset Management

Default assignee for service cases
  • Save time and increase productivity
  • Manage workload of service cases better
  • Assign specialists for key customers or unique requirements
  • Remove clutter & distraction due to unwanted notifications to other supporters

Remote computer information at a glance
  • Analyse issues even before you connect
  • See hardware and OS before connecting
  • Indispensable tool for maintenance and managed service providers

Apple and Linux

MacBook Pro – Touch Bar
  • TeamViewer dynamically displays the most important actions on the Touch Bar, e.g. during connections

Multi-monitor support for remote MacOS
  • Multi-monitor support for Windows to Mac connections now possible

Native TeamViewer Host for Linux
  • First time for an offer of a native version of TeamViewer for Linux
  • Perfect for enabling unattended access to Linux servers
  • Allows for Linux-specific feature development in the future
  • More native TeamViewer modules will be available

Mobile Device Support – iOS and Android

Industry-first iOS screen sharing solution
Takes our already best-in-class mobile device support package to the next level Since the launch on the Apple Store last month
  • iOS device connections more than doubled
  • iOS QuickSupport app downloads have increased 9-fold

Staying ahead of everyone else in the Android market
  • Remote control app updated with additional functionality and new layout
  • Updated feature set for QuickSupport and Host apps on Samsung devices 

Mobile Device Support

Now available as an Add-On for any license
Starting with TeamViewer 13, support for mobile devices will be sold separately

New customers
  • Can choose to purchase mobile device support as an Add-On for their license
  • Purchased for all channels of a license, i.e. if a customer has 5 channels, they purchase 5 mobile device support Add-Ons
  • If a customer adds a channel at a later point, then the price is adapted to automatically include the amount for the Add-On

Existing customers
  • Whether they need the Add-On or not depends on what they currently have (see table below)
  • Purchased for all channels of a license, just as described above

TeamViewer 13 | Licensing

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Topics: TeamViewer, iOS, software, Connecting, Distribution, New

IBM Hardware Distribution Launch, Nigeria

Posted by Russel Rusike on 10-Jan-2018 10:49:37

In 2017 Interdist was appointed by IBM as an official Hardware Distributor for Africa.

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Topics: workplace, hardware, IBM, launch, Distribution, Interdist Alliances, Nigeria, event

Top 10 Reasons to Partner with NetApp

Posted by Manjing Yu on 07-Jul-2017 10:04:06
 
Why partner with NetApp? The reason is simple: They're helping their partners grow their market share and reach new levels of success. 
 
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Topics: Insider

10 Good Reasons to Choose NetApp AFF

Posted by Manjing Yu on 03-Jul-2017 09:08:02
 
IT professionals are constantly busy with little time to focus on managing their existing data. New projects arise and require their immediate attention. They need a flash solution that simplifies their data center, addresses storage requirements and speeds up their business.
 
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Topics: Insider

Kenya Airways Uses Oracle Sales Cloud and Customer Data Hub (Video)

Posted by Rob Gale on 23-Jun-2017 11:58:00

Julie Mandu, Customer Care Manager of Kenya Airways, discusses the benefits of using Oracle Sales, Service, Marketing Cloud, and Customer Data Hub.

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Topics: Insider

How Kenya Airways Drives Revenue with Oracle Cloud (Video)

Posted by Rob Gale on 16-Jun-2017 11:44:23

Kenya Airways is a leading airline in Africa. Learn how they are using Oracle Customer Experience Cloud to run more engaging campaigns, improve service efficiency and sales effectiveness.

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Topics: Insider

Boost your Revenue with Cisco Umbrella

Posted by Iulia Cozma on 15-Jun-2017 10:19:09
How does offering your customers the benefit of the simplest, quickest way to protect against malware and breaches, also benefit you? 
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Topics: Classroom

3 Ways Cisco Protects Your Customers Against Ransomware

Posted by Iulia Cozma on 14-Jun-2017 09:20:29
In a fully connected world, security threats continue to evolve, keeping ahead of the most advanced defences. Ransomware is the fastest-growing threat with an average of more than 4,000 attacks occuring daily since January 2016. Are your customers aware of the importance of network security?
 
Interdist Alliances and Cisco can help you reach out to your customers and position Cisco's Ransomware Defense Solution, which provides layers of protection from DNS security to endpoint security to network security.
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Topics: Insider

How do I become a Cisco Registered Partner

Posted by Iulia Cozma on 09-Jun-2017 17:08:01
Open a new world of opportunities with Cisco and Interdist Alliances. Download this new infographic and see the benefits of being part of the channel including 5 easy steps to register. 
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Topics: Classroom