Our Blog

Data-Driven Digital Transformations

Posted by Sara Jones on 18-Sep-2019 16:40:21

​In a world where technology is changing our everyday lives, digital transformation tops the strategic agenda in most organizations. Leaders are under tremendous pressure to harness today’s wealth of data and apply it to create new value across the entire organization—all with limited time, skills, and budget. However, building a data-centric organization is no small undertaking.

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Topics: Kenya, software, communication, Distribution, Interdist Alliances, event, Cloud, NetApp, Interdist Conversation, Partner, Data, Digital

Commvault unveils simplest, most profitable partner program in company history!

Posted by Sara Jones on 08-Aug-2019 11:38:19

Commvault has announced a bold and innovative step forward in its partner-first strategy with a new, global partner program that makes it easier and more profitable to do business with Commvault. 

The company continues to enable its partners to take a long term and financially beneficial journey together while delivering the industry’s leading data software solutions to customers. The new tools and capabilities available through the Partner Advantage program are designed to help partners accelerate business, expand the path to multiple revenue streams and consistently win more business.  

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Topics: software, Interdist Alliances, Interdist Conversation, Partner, Advantage Program, Commvault

What changes are there in TeamViewer 13?

Posted by Claire Pritchard on 23-May-2018 15:43:15

Improved Layout

Incorporating customer feedback along every step of the way
  • Richer user experience with an intuitive UI
  • Direct access to all menus
  • Spontaneous connections from any tab

File Transfer Improvements

Enhancing efficiency and productivity by saving time and clicks
  • “Recently used”: access files and folders you have been working on/in recently
  • “Job Queue”: add any number of files that need to be transferred instead of going one-by-one 

Dashboard Improvements

Offer a richer support via a superior dashboard that captures more!
  • Disk health – Preempt loss of data
  • Serial number, BIOS – Determine warranty and compatibilities, find drivers and replacements
  • Battery State & Uptime – Determine performance

Enhanced Remote Printing

Expanding our reach by supporting
  • One of the largest manufacturers of printers: Hewlett-Packard (HP)
  • MacOS, including cross-platform connections (MacOS <-> Win)
  • Printing in colour 

Computers & Contacts Improvements

Enhanced Performance
  • Login time to C&C reduced
  • Saves time, optimises a metered data connection
Recent Connections
  • Enhances productivity
  • Saves time, Connect and collaborate quicker
Identity provider connection
  • Centralised control of TeamViewer accounts using company email addresses by connecting them to the identity provider you use (e.g. Active Directory, Okta etc.)
  • Allows to define which email addresses can be used for TeamViewer accounts
  • Adds an additional layer of authentication
  • Key requirement for enterprise customers and sensitive industries

Enforced Session Recording

An invaluable feature for security and audit requirements
  • Every session documented
  • Facilitates training, QA, process improvement, SLAs, billing
  • Security and protection of business ensured
  • Deployed centrally from Management Console via TeamViewer policy
  • Users cannot disable recording. All sessions automatically saved to a location of the administrator’s choice

Management Console – Automated Service Case Assignment & Essential Asset Management

Default assignee for service cases
  • Save time and increase productivity
  • Manage workload of service cases better
  • Assign specialists for key customers or unique requirements
  • Remove clutter & distraction due to unwanted notifications to other supporters

Remote computer information at a glance
  • Analyse issues even before you connect
  • See hardware and OS before connecting
  • Indispensable tool for maintenance and managed service providers

Apple and Linux

MacBook Pro – Touch Bar
  • TeamViewer dynamically displays the most important actions on the Touch Bar, e.g. during connections

Multi-monitor support for remote MacOS
  • Multi-monitor support for Windows to Mac connections now possible

Native TeamViewer Host for Linux
  • First time for an offer of a native version of TeamViewer for Linux
  • Perfect for enabling unattended access to Linux servers
  • Allows for Linux-specific feature development in the future
  • More native TeamViewer modules will be available

Mobile Device Support – iOS and Android

Industry-first iOS screen sharing solution
Takes our already best-in-class mobile device support package to the next level Since the launch on the Apple Store last month
  • iOS device connections more than doubled
  • iOS QuickSupport app downloads have increased 9-fold

Staying ahead of everyone else in the Android market
  • Remote control app updated with additional functionality and new layout
  • Updated feature set for QuickSupport and Host apps on Samsung devices 

Mobile Device Support

Now available as an Add-On for any license
Starting with TeamViewer 13, support for mobile devices will be sold separately

New customers
  • Can choose to purchase mobile device support as an Add-On for their license
  • Purchased for all channels of a license, i.e. if a customer has 5 channels, they purchase 5 mobile device support Add-Ons
  • If a customer adds a channel at a later point, then the price is adapted to automatically include the amount for the Add-On

Existing customers
  • Whether they need the Add-On or not depends on what they currently have (see table below)
  • Purchased for all channels of a license, just as described above

TeamViewer 13 | Licensing

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Topics: software, Distribution, TeamViewer, iOS, Connecting, New